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What is shipping surcharges?
Quick Summary Shipping surcharges are additional fees applied to shipping costs, representing extra charges beyond the standard rates. Understanding these surcharges is crucial for businesses and consumers alike, as they can significa...
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What is weight dispute?
Quick Summary A weight dispute on EasyParcel occurs when a courier company finds that a parcel's actual or volumetric weight is higher than the weight declared during booking. This discrepancy often leads to extra charges, as shipp...
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How to avoid misdeclared parcel weight?
Quick Summary To avoid EasyParcel weight discrepancy charges, always use a weighing scale for the actual weight, calculate the volumetric weight (length x width x height / 6000), and book using the higher of the two values. Properly pa...
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How discrepancies are identified by couriers?
We'll Cover: Automatic weighing and scanning systems Data verification and validation Exception handling and flagging system Manual inspection by staff Tracking and GPS technologies Communication between senders and receiver...
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What happens if my parcel weight is heavier than the declared weight?
Quick Summary If your parcel is heavier than declared on EasyParcel, the courier will re-weigh it, resulting in automatic extra charges applied to your account based on their standard rates. You will be notified via email of the discre...
